This is the first time I have personally worked with ECP or any car park management service and system. Our car park has been a continuous issue for many years prior to the solution proposed by ECP. ECP implemented their project plan very quickly and had a passion for wanting to deliver an excellent service to myself and the site.
I have a very good relationship with ECP where I feel confident that any issues I may have is dealt with professionally and quickly. I would not hesitate in recommending ECP to another site that has car park issues.
Excellent organisation. We continue to use ECP as our primary parking specialist and have taken out more contracts with them than any other in the past three years.
Excellent customer care policy. Very open and honest and also feedback to the client when dealing with complaints.
Portfolio Car Park Manager
I am writing to confirm that Matalan decided to market test their parking estate management services in 2016.
This resulted in a new contract award to Euro Car Parks Limited (ECP) in 2017.
Throughout the transition process, ECP implemented their project plan in a timely and very professional manner, demonstrating their excellent understanding of retailer/Landlords requirements.
The results of the transformation of our parking estate to deliver first class customer services are excellent and ECP continue to drive quality and improvements providing a customer focussed, flexible approach to our business.
I look forward to a long and successful association with ECP.
Director of Property