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020 7563 3000

Service Support Operator

Euro Car Parks has an exciting new opportunity for a Service Support Operator working at our site in Manchester.

Main Responsibilities include:

Answering all calls direct to site and out of hours.
Dealing with all alerts for the Operational department, monitoring and action of all reports/information.
Control the day to day operations of the car park, ensuring all equipment is well maintained and operational.
Perform front line maintenance of car park equipment
Act as a single point of contact for customer queries
Accurate completion of all current Operational Support Help Desk reports
Maintain effective, open communication between all staff and Operational Management.
Completion of all current onsite documentation
Ensure site standards are maintained in accordance with the current onsite cleaning programme.
Ensure compliance with internal and external guidelines such as; the British Parking Association (BPA), Health & Safety and Company Policies & Procedures (
Completion of any reasonable requests made by line management.

The ideal candidate will possess:

Good working knowledge of Microsoft Office applications, in particular Word, Excel and Outlook.
Ability to be confident and positive when dealing with challenging situations and remain calm under pressure.
Excellent organisational skills, attention to detail and ability to prioritise duties in a busy environment.
Professional approach to daily work activities, maintaining high standards of personal conduct and appearance.
Self-motivated and able to work under own initiative without direct supervision.
Demonstrate a ‘one team’ approach when working alongside colleagues within the team and across the business.
Excellent interpersonal skills and customer service skills with ability to communicate effectively to a vast range of clients, customers and internal departments both verbally and in writing.

A full UK driving licence.

36 hours per week on 12 hour shifts, working 3 on and 3 off. Monday to Saturday.

£9.00 per hour