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020 7563 3000

Controller – Birmingham

As a controller you will be responsible for all operational aspects of the site and delivering effective space management whilst ensuring all customers receive an exceptional level of service. The Controller position forms part of the Euro Car Parks Call Centre as a first point contact with customers, clients and potential new business. Additionally, the Controller provides administrative support to management across the Operations Department.

The Role

• Control the day to day operations of the car park, ensuring all equipment is well maintained and operational.
• Perform front line maintenance of car park equipment as and when required adhering to the prescribed guidelines.
• Act as a single point of contact for customer queries and/or complaints ensuring the correct responses are communicated in a professional and courteous manner, all details are documented and escalated to the relevant department.
• Maintain effective, open communication between all staff and Operational Management.
• Completion of all current onsite documentation.
• Ensure site standards are maintained in accordance with the current onsite cleaning programme.
• Ensure compliance with internal and external guidelines such as; the British Parking Association (BPA), Health & Safety and Company Policies & Procedures (located within the onsite procedure documentation).
• Ensure up to date knowledge of all communications and any changes to procedures to within the Controller role.

The Candidate

• IT literate with working knowledge of Microsoft Office applications, in particular Word, Excel and Outlook.
• Ability to recognise and quickly resolve potential problems.
• Ability to be confident and positive when dealing with challenging situations and remain calm under pressure.
• Excellent organisational skills, attention to detail and ability to prioritise duties in a busy environment.
• Professional approach to daily work activities, maintaining high standards of personal conduct and appearance.
• Self-motivated and able to work under own initiative without direct supervision.
• Demonstrate a ‘one team’ approach when working alongside colleagues within the team and across the business.
• Excellent interpersonal skills and customer service skills with ability to communicate effectively to a vast range of clients, customers and internal departments both verbally and in writing.

The role is working 42 hours per week, working over 4 days

The rate of pay for the role is £8.86 per hour.

The role will be subject to reference and DBS checks.

Full training will be provided.