FAQs

Euro Car Parks manages car parks to ensure that motorists are paying for their use of parking spaces. We also provide a space management service on behalf of our clients to ensure that parking spaces are always available for genuine users of the car park. This is done by providing enforcement of the car park terms and conditions of parking which are stipulated on the signage within the car park.

The car parks in which Euro Car Parks operate are private property, therefore contract law applies. The terms and conditions of the car park are clearly displayed on signage within the car park. When parking on private land, a motorist freely enters into an agreement to abide by the conditions of parking in return for permission to park. Euro Car Parks has written Authority to manage and enforce the conditions of parking by the landowner for all of our car parks.

You can pay the Parking Charge Notice online or through our 24 hour telephone payment line or alternatively by completing the payment slip on the Parking Charge Notice and sending a cheque to the address below. Please address all payments to our Payments Department at: 30 Dorset Square, London, NW1 6QJ www.eurocarparks.com

All car parks managed by Euro Car Parks have clear terms and conditions of parking, as detailed on the signage within the car park. If the terms and conditions are breached ( for example overstaying a free period or not paying for your parking), then a Parking Charge Notice will be issued. You have the right to appeal if you feel the Parking Charge has been incorrectly issued.

We would advise you not to ignore correspondence received from Euro Car Parks. If all the correspondence issued by Euro Car Parks is ignored and no payment is received, then the Parking Charge will be reviewed and further action could include a referral to a Credit Reference Agency, the instruction of solicitors to secure immediate payment, a referral to debt recovery, or the issuance of court proceedings, all of which will incur further costs. If you wish to appeal a Parking Charge, we would urge you to contact our Appeals Department in writing upon receipt of the first notification.

Yes Euro Car Parks has contractual authority to issue and enforce Parking Charge Notices when a vehicle is found to have breached the terms and conditions of a privately owned car park that we manage on behalf of our client.

Euro Car Parks a member of the British Parking Associations Approved Operators Scheme (AOS) and we strictly adhere to the Code of Practice for Parking Enforcement on Private Land and Unregulated Car Parks.

If you would like to contest the Parking Charge Notice you can do so in writing or via an appeals form available on this website. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. All appeals should be marked for the attention of our Appeals Department. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. Please allow up to 35 days for your appeal to be processed.

Due to legal procedures we are unable to make appeal adjudications over the phone and all enquiries must be forwarded in writing.

POPLA is an independent appeal service Parking on Private Land Appeals or POPLA. Assessors at POPLA determine appeals from those who have been issued with Parking Charges when parked on private land in England, Wales, Scotland and Northern Ireland. To be able to lodge an appeal with POPLA, the motorist must first have sent an appeal (‘representations’) to the operator who issued the Parking Charge and have had their appeal rejected. POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations. POPLA will not accept an appeal if you have not appealed to the operator beforehand. If you choose to appeal to POPLA and your appeal is unsuccessful then you will lose the right to pay at the reduced amount.

When an appeal is rejected by Euro Car Parks, the motorist is provided with the opportunity to appeal to POPLA. All information regarding how to lodge an appeal with POPLA is contained within the correspondence issued by Euro Car Parks where in you were informed that your appeal had been unsuccessful.

Should an appeal be lodged with POPLA, then you will have already lost your right to the early payment discount offered by Euro Car Parks. Should your appeal then be refused by POPLA, and in order to avoid any further action, you should pay the full outstanding parking charge amount within 14 days. Please note that payment should not be sent to POPLA.